FAQ

Can I custom order something?

I gladly take custom requests. Just email me with as much details as possible for what you are looking for, so we can work together to create a custom piece just for you or for the person you are giving it to.
Please note the minimum I charge for a custom order is 10.00

What are the different metals you use?

I use the following metals: nugold (a warm golden tone it is brass mixed with some copper), brass (a yellow gold tone metal), copper (a brown red tone like a penny), aluminum (silver), alloy (silver), pewter (silver), sterling silver, and stainless steel (silver gray).

Why does the coloring look different online than what I got in the mail?
Each device (i.e. phone, tablet, computer etc.) will show coloring differently. So there may be some difference in coloring. I do try to explain in description, but if you ever have questions please do not hesitate to ask.
Are pieces okay for children to wear?

Items from my store are not intended for children. As they contain small pieces.
While some choose to purchase pieces as keepsakes or to save for when they are old enough, please make sure they are put in a safe place. Never leave them where children have access to them or leave them around children unattended. Do not allow children to play with or put pieces in mouth.

What if I misspelled something or made a mistake in my customizations?

If this happens, please contact me and I will see if there is a way to save you money to correct the mistake, so you do not have to repurchase the whole piece over again. However, in some cases you may have to repurchase the whole piece.

What is production time?

Production time is the time it takes me to create your order. It does not include shipping time. Production time changes throughout year due to holidays. I will have my current production time listed on my home page. I always try to get orders out as quick as possible, but keep in mind each item in my shop is made to order and custom made just for you. Each letter you see is impressed not metal by me, one at a time, and I hand wrap each bead and attach each charm etc. However, the beauty of the process is that you will be getting a handmade item for yourself or for whomever you are purchasing it for. Making it all the more special and meaningful.

What if I need something sooner than your current production time? Can you rush my order for an additional fee?

Due to high demand during peek times I do offer a rush fee option, per high requests from customers. You can, also upgrade your shipping option.  These options are available under shipping options. You can pick to have just a rush production time fee or you can do both rush production time fee and upgrade shipping to faster shipping option.
If these options are not selected during checkout please note that I cannot rush it otherwise. To remain fair to all customers I do orders in the order they are received.